Turkish Journal of Computer and Mathematics Education
Journal license

Journal

Turkish Journal of Computer and Mathematics Education


Volume
& Issue

Volume 12, Issue 3


Published
on

April 5, 2021


Pages

1569-1576


DOI

Article

Reviews and Propose Model for the System Dynamics in Contemporary Tendencies of Third-Party Logistics towards Business Performance in Malaysia and Thailand


Authors

Awoyemi Adebare Omotayo Affiliation:
Disaster Management Institute (DMI), School of Technology Management and Logistics, College of Business, Universiti Utara Malaysia, 06010, Sintok, Kedah
, Mustakim Melan Affiliation:
Disaster Management Institute (DMI), School of Technology Management and Logistics, College of Business, Universiti Utara Malaysia, 06010, Sintok, Kedah
, Zulkufli Aziz Affiliation:
Disaster Management Institute (DMI), School of Technology Management and Logistics, College of Business, Universiti Utara Malaysia, 06010, Sintok, Kedah
, Pichit Prapinit Affiliation:
Loei Rajabhat University (LRU), Loei - Chiang Kan, Loei, 42000, Thailand
, Patchateeya Boonyarit Affiliation:
Policy and Planning, Loei Rajabhat University (LRU), 234 Loei Cheing Kan, 42000 Loei, Thailand
and Mohamad Ghozali Hassan Affiliation:
Disaster Management Institute (DMI), School of Technology Management and Logistics, College of Business, Universiti Utara Malaysia, 06010, Sintok, Kedah


Abstract

The present Third Party Logistics (3PL) service providers in Malaysia and Thailand are expending their effectiveness and efficiency in several spheres from contemporary logistics services offers towards the series of value-added services to their customers. There is a need to forecast their key performance indicators growth using a systematic approach in resource management, as their quality indicators. Hence, this paper discovers on the current propensities of 3PLs service providers in respect of issues connected with their performance, resources and quality to establish on the 3PLs indicators of resources, quality and processes. It is also sought to develop a model of systematic dynamics for internal resources and company processes optimization based on the best practices. The methodology of the research is based on literature reviews which focusing on the performance measurement, quality and resources of 3PL. Using a System Dynamics, a model of optimization and management of 3PL, the internal processes and resources were developed. This model comprises of Nine (9) segmentations, which are operations, commercial activities, administration, personnel management, procurement, quality management, Resources, Performance Measurement and Financial models. The model is indicating all areas of activities of 3PL service providers. This study proposes a new model for Third-party Logistics (3PL) performance indicators for future guidelines in related industry.


Keywords

Third Party Logistics providers, System Dynamics, key performance indicators, resources, quality management


Citation

Omotayo, A. A., Melan, M., Aziz, Z., Prapinit, P., Boonyarit, P., & Hassan, M. G. (2021). Reviews and propose model for the system dynamics in contemporary tendencies of third-party logistics towards business performance in malaysia and thailand. Turkish Journal of Computer and Mathematics Education, 12(3), 1569–1576.

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