Applied Mathematics and Nonlinear Sciences
Journal license

Journal

Applied Mathematics and Nonlinear Sciences


Volume
& Issue

Volume 5, Issue 2


Published
on

August 20, 2020


Pages


DOI

Article

Users’ Sentiment Analysis of Shopping Websites Based on Online Reviews

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Authors

Xiaohong Wang Affiliation:
Management College, Beijing Union University, Beijing 100101 China
and Shuang Dong Affiliation:
Management College, Beijing Union University, Beijing 100101 China


Abstract

With the rapid development of online shopping, how to explore the value of online reviews, so as to give full play to their role in potential users’ purchasing decisions. Based on text mining and quantitative analysis, this paper studies the sentiment analysis of online reviews on B2C shopping website. The main attributes of commodity or service are extracted based on the order of word frequency in the online reviews. Text analysis method is used to judge the relationship between attributes of commodity or service and its emotional words. The fine-grained sentimental polarity and intensity of attributes are identified to analyze users’ concerns and preferences. The research shows that users pay more attention to the configuration and after-sales service of mobile, and have a positive sentimental orientation to most of attributes, especially unlocking function, hand feeling attribute and logistics service; and have a neutral sentimental orientation towards the attributes of battery and memory, and a negative sentimental orientation towards the membrane of mobile phone. The results can provide a reference for consumers to make purchasing decisions, for enterprises to improve product quality, and for shopping platform to optimize service.


Keywords

online review, shopping website, sentiment analysis, text mining, sentimental polarity, 03Bxx


Citation

Wang, X. & Dong, S. (2020). Users’ sentiment analysis of shopping websites based on online reviews. Applied Mathematics and Nonlinear Sciences, 5(2). https://doi.org/10.2478/amns.2020.2.00026

Published by: Engineering Journals

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