Turkish Journal of Computer and Mathematics Education
Journal license

Journal

Turkish Journal of Computer and Mathematics Education


Volume
& Issue

Volume 12, Issue 2


Published
on

April 5, 2021


Pages

1848-1858


DOI

Article

Multi Criteria Decision Making (MCDM) based preference elicitation framework for life insurance recommendation system


Authors

Asha Rani* Affiliation:
GGN Khalsa College, Ludhiana, INDIA
, Kavita Taneja Affiliation:
Panjab University, Department of Computer Science & Application, Chandigarh/India
and Harmunish Taneja Affiliation:
DAV college, Department of Computer Science & Information Tech., Chandigarh/India


Abstract

The global life insurance industry has shown a phenomenal growth in number of companies, insurance products and their users. The digital revolution has played a pivotal role in the field of insurance too. Increased numbers of companies and insurance plans have increased the complexities and time involved in selection of appropriate policies. At present, major share of policy selling goes to the agents which may be biased and time consuming. The web aggregators too have failed to provide customized and personalized suggestions. Major portion of population still finds the selection of best insurance plan unfriendly and tedious. This huge volume of data requires intelligent system to facilitate efficient and effective retrieval, processing and management of the data from multiple dimensions. This research paper proposes a framework to provide a personalized life insurance recommender system using TOPSIS method of multi-criteria decision making. Point allocation method along with TOPSIS provides preference elicitation and list of recommended policies ranked according to closeness coefficients. Sensitivity analysis in the paper shows the effect of changing the policy features' preferences (criteria weights) on the final recommended products. The proposed framework helps in achieving computational excellence for efficient decision making with reduced complexity


Keywords

Multi criteria decision making, TOPSIS, Web Aggregators, Insurance plans


Citation

Rani, A., Taneja, K., & Taneja, H. (2021). Multi criteria decision making (MCDM) based preference elicitation framework for life insurance recommendation system. Turkish Journal of Computer and Mathematics Education, 12(2), 1848–1858.

Published by: Engineering Journals

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