Turkish Journal of Computer and Mathematics Education
Journal license

Journal

Turkish Journal of Computer and Mathematics Education


Volume
& Issue

Volume 12, Issue 3


Published
on

April 5, 2021


Pages

1520-1528


DOI

Article

The Behavioral Intention's Role: Facilitating Condition and Use of E-Government Services among SMEs in Saudi Arabia


Authors

Turki Mansour Aljerais Affiliation:
School of Computing, College of Arts and Sciences, Universiti Utara Malaysia
, Huda Ibrahim Affiliation:
School of Computing, College of Arts and Sciences, Universiti Utara Malaysia
and Syahida Hassan Affiliation:
School of Computing, College of Arts and Sciences, Universiti Utara Malaysia


Abstract

Saudi government plan to digitize all governmental services, but that may encounter several issues such as the familiarity of citizens with electronic version of services. This study was conducted to identify the factors that influence the use behavior of e -government service among employees of SMEs in Saudi Arabia. This article addresses the eff ect of behavioral intention as a mediation factor between facilitating condition and the use of e-government services among SMEs in Saudi Arabia. The data were collected from SMEs operating in Riyadh region and SEM-AMOS software was used for data analysis. It was found that the behavioral intention mediates the relationship between Facilitating condition and the use behavior The results provide the importance of facilitating condition which linked with the output of the use behavior.


Keywords

Behavior intention, e-government services, SMEs, Saudi Arabia.


Citation

Aljerais, T. M., Ibrahim, H., & Hassan, S. (2021). The behavioral intention's role: Facilitating condition and use of e-government services among smes in saudi arabia. Turkish Journal of Computer and Mathematics Education, 12(3), 1520–1528.

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