Turkish Journal of Computer and Mathematics Education
Journal license

Journal

Turkish Journal of Computer and Mathematics Education


Volume
& Issue

Volume 11, Issue 3


Published
on


Pages

2890-2894


DOI

Article

Natural Language Processing in Chatbots: A Review


Authors

Bhupesh Patra* Affiliation:
Assistant Professor, Faculty of Science, ISBM University, Gariyaband, Chhattisgarh, India
and Mahendra Kumar Affiliation:
Assistant Professor, Faculty of Science, ISBM University, Gariyaband, Chhattisgarh, India


Abstract

Natural Language Processing (NLP) plays a critical role in the development of chatbots, enabling them to understand and generate human -like language. This paper provides a comprehensive review of the applications, challenges, and future directions of NLP i n chatbots. It discusses the fundamental principles of NLP, including tokenization, part -of-speech tagging, named entity recognition, and sentiment analysis, and examines how these techniques are used in chatbots. The paper also explores the challenges and limitations of NLP in chatbots, such as ambiguity in language, multilingual support, privacy concerns, and integration with existing systems. Additionally, it discusses recent advances in NLP, such as neural language models and transfer learning, and their potential impact on the future development of chatbots. Ethical considerations in NLP development are also addressed. Overall, the paper highlights the significant role of NLP in advancing chatbot technology and the challen ges that must be overcome to realize its full potential.


Keywords

Natural Language Processing, NLP, Chatbots, Artificial Intelligence, Machine Learning, Deep Learning, Neural Language Models, Transfer Learning, Conversational Agents, Sentiment Analysis, Language Translation, Voice Assistants, Ambiguity, Multilingual Support, Privacy, Ethics


Citation

Patra, B. & Kumar, M. (2020). Natural language processing in chatbots: A review. Turkish Journal of Computer and Mathematics Education, 11(3), 2890–2894.

Published by: Engineering Journals

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