Turkish Journal of Computer and Mathematics Education
Journal license

Journal

Turkish Journal of Computer and Mathematics Education


Volume
& Issue

Volume 12, Issue 3


Published
on

April 5, 2021


Pages

1930-1935


DOI

Article

Fuzzy-Based Trust Model to Evaluate Customer Trust towards Online SNSs Sellers


Authors

Ramona Ramli* Affiliation:
College of Computing and Informatics, Universiti Tenaga Nasional, 43000 Kajang, Selangor
, Asmidar Abu Bakar Affiliation:
College of Computing and Informatics, Universiti Tenaga Nasional, 43000 Kajang, Selangor
, Roslan Ismail Affiliation:
College of Computing and Informatics, Universiti Tenaga Nasional, 43000 Kajang, Selangor
and Abdul Hadi Mohamad Affiliation:
Malaysian Institute of Information Technology, Universiti Kuala Lumpur, 50250 Kuala Lumpur; College of Computing and Informatics, Saudi Electronic University, 13316 Riyadh


Abstract

The rapid growth of Social Networking Sites (SNSs) as business platforms for individual or small sellers recognised trust as the main important role in determining the successful execution of their business operation. Current trust model focused in business sellers by considering website as one of the trust factors. However, these model are not applicable for SNSs environment. Based on the identified factors affecting trust in SNSs environment, this paper proposed a fuzzy-based trust model to evaluate customers' trust based on their perception and experiences. The evaluation model was then tested to validate its efficiency in evaluating trust level.


Keywords

Customer's trust, SNSs, Fuzzy Logic, Trust Evaluation Model


Citation

Ramli, R., Abu Bakar, A., Ismail, R., & Mohamad, A. H. (2021). Fuzzy-based trust model to evaluate customer trust towards online snss sellers. Turkish Journal of Computer and Mathematics Education, 12(3), 1930–1935.

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