Article
Fuzzy-Based Trust Model to Evaluate Customer Trust towards Online SNSs Sellers
Authors
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Abstract
The rapid growth of Social Networking Sites (SNSs) as business platforms for individual or small sellers recognised trust as the main important role in determining the successful execution of their business operation. Current trust model focused in business sellers by considering website as one of the trust factors. However, these model are not applicable for SNSs environment. Based on the identified factors affecting trust in SNSs environment, this paper proposed a fuzzy-based trust model to evaluate customers' trust based on their perception and experiences. The evaluation model was then tested to validate its efficiency in evaluating trust level.
Keywords
Customer's trust, SNSs, Fuzzy Logic, Trust Evaluation Model
Citation
Ramli, R., Abu Bakar, A., Ismail, R., & Mohamad, A. H. (2021). Fuzzy-based trust model to evaluate customer trust towards online snss sellers. Turkish Journal of Computer and Mathematics Education, 12(3), 1930–1935.
R. Ramli, A. Abu Bakar, R. Ismail and A. H. Mohamad, “Fuzzy-based trust model to evaluate customer trust towards online snss sellers,” Turkish Journal of Computer and Mathematics Education, vol. 12, no. 3, pp. 1930–1935, 2021.
Ramli R, Abu Bakar A, Ismail R, Mohamad AH. Fuzzy-based trust model to evaluate customer trust towards online snss sellers. Turkish Journal of Computer and Mathematics Education. 2021;12(3):1930–1935.
Ramli, R., Abu Bakar, A., Ismail, R. and Mohamad, A. H. (2021), ‘Fuzzy-based trust model to evaluate customer trust towards online snss sellers’, Turkish Journal of Computer and Mathematics Education, 12(3), pp. 1930–1935.
Ramli, Ramona, et al. “Fuzzy-based Trust Model to Evaluate Customer Trust Towards Online Snss Sellers.” Turkish Journal of Computer and Mathematics Education, vol. 12, no. 3, 2021, pp. 1930–1935.
Ramli, Ramona, Asmidar Abu Bakar, Roslan Ismail, and Abdul Hadi Mohamad. “Fuzzy-based Trust Model to Evaluate Customer Trust Towards Online Snss Sellers.” Turkish Journal of Computer and Mathematics Education 12, no. 3 (2021): 1930–1935.
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Published by: Engineering Journals


